2x Receptionists

•Ensure all patients, visitors and consultants are greeted in a courteous and helpful manner.
•Direct patients to the appropriate area
•Liaise with other Departments in order to give an efficient service to all.
•Answer all telephone calls promptly and professionally and direct to the appropriate areas as necessary.
•Allocate Consulting Rooms to Consultants and other users.
•Ensure that all outpatient clinic lists have been received timely and the diary is kept up to date.
•Pre-register all outpatients accurately, both on Meditech and UCH systems prior to their appointment.
•Upon arrival to register the patients and verify all details are accurate and up to date before asking the patient to sign the registration form.
•Obtain letters of guarantee from embassies for any treatment that will be carried out on the outpatient visit.
•Keep an accurate LOG of usage of Consulting Rooms. Enter weekly charges onto client accounts.
•Assist Patient Administration staff with Billing functions once fully trained.
•Ensure a good level of communication with all relevant parties.
•Update and maintain knowledge of hospital services/facilities that are relevant to the unit.
•Awareness and compliance with hospital policy
•Reporting faults/ service issues with the relevant party as appropriate
•Whilst in Radiotherapy role will involve escorting all HCA patients from Reception to Linac A, assisting with booking transport to and from Harley Street - liaising with other departments in Harley Street where required; and assisting UCH Reception in meeting and greeting NHS patients and escorting them to radiotherapy where possible