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Detailed Job Information < Back to job listing
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Self Pay Coordinator
The Harley Street Clinic
 
 
Job type: Finance
Department: PATIENT AD
Position type: Full-time
Position code: 004/7200/SPC
   
Closing Date: 20-05-2008
Working Hours: 37.5 hrs pw
 
 
Position Summary: The purpose of this role is to handle and respond to all incoming enquiries from patients, business callers and insurance companies. All enquiries will be monitored centrally and fed through to the reservations and patient administration departments
as necessary. This role will be responsible for collating data on the type of enquiries and the level of conversion for subsequent analysis and input into the development of marketing activity.
This role will develop and maintain self-pay pricing, prepare new quotes for procedures as required. This position will liaise with Consultant's offices, GP
liaison, Agents and Oversea's offices
General
Responsibility:

" Handling information requests over the telephone and occasionally face to face, quoting prices, advising patients on length of stay required in hospital, providing details of facilities. Following up with hard copy material relevant to the enquiry
" Responding to local business and insurance calls regarding services and facilities.
Following up with information about the hospital its services and its departments.
" Recording patient details, type of problem, source of enquiry and how that enquiry
was handled.
" Liaise with billing and IT functions on set up of new and existing self pay package prices. Requesting new codes and price amendments with supporting costing
documentation. Annual uplift maintenance and review.
" Collate data on enquiries and conversions developing reports and statistics
" To interact with International Business office and other hospitals in the group
" To be responsive to Consultants needs with reference to pricing and quotations
" To gain a full understanding of the different roles within the Patient Admin department in order to be able to support those areas of the business during times of high activity or staff shortage.
Requirements " Education - A levels, excellent written and spoken English.
" Experience - Knowledge of healthcare, preferably worked in a hospital environment, excellent telephone skills. Microsoft Office essential. Good attention to detail
" To be efficient and professional in representing the organisation
" Maintaining confidentiality
" Good verbal and non verbal communication skills
Role Proflie: Click here to download