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Patient Administration Officer
The Lister Hospital

This job is no longer active and cannot be applied for.

Job type:	Administration
Department:	PATIENT AD
Position type:	Full-time
Position code:	021/7200/PAO12

Closing Date:	13-05-2008
Working Hours:	37.5
Contact details:	Please contact Tracy Chipperfield on 0207 8814012

Position Summary:	To provide an administrative service to patients, consultants and third parties to facilitate the overall care and financial aspects of service within the hospital.
General Responsibility:	To liaise with patients, consultants, third parties and the general public on all aspects of admission and care, including scheduling and financial aspects. To check credit worthiness and medical insurance cover To produce accurate and timely invoices for services received To check room availability for admissions Book any necessary tests/investigations To maintain accurate and up to date information on the databases Maintain up to date knowledge on price agreements and billing methods To inform patients of procedures prior to admission Receive monies/credit transactions and record To maintain and file records Liaise with embassies regarding facilities and special needs of patients Answer telephone and written enquiries To undertake rotational role, encompassing all duties within patient administration
Requirements	KNOWLEDGE AND UNDERSTANDING Good general level of education. Previous experience in similar role Numerate Computer literate Knowledge of relevant hospital policies and procedures Health and Safety procedures PROBLEM SOLVING ABILITY Resolving queries in a timely manner, seeking assistance as required Identifying potential non payments and referring such cases To correct/investigate any billing/invoice errors or discrepancies SPHERE OF INFLUENCE Liaison with consultants, mangers, staff, patients, third parties and general public Demonstrate tact and diplomacy when raising financial issues with patients Exhibit caring attitude in response to payment problems To be efficient and professional in representing the organisation RISK AND RESPONSIBILITY Maintaining confidentiality To ensure administrative function of patient admission/treatment is carried out to the highest quality Cashiering and banking – handling substantial sums of money To negotiate use of resources i.e. room occupancy, theatre time etc to minimise costs Provide accurate and up to date information on request To keep up to date with current procedures and hospital agreements To maintain databases To maintain accurate records SKILLS AND EFFORT Good verbal and non verbal communication skills Accuracy and attention to detail Grasp basic medical terminology Flexible and conscientious to become multi-skilled Good team player Customer care skills Ability to work under pressure WORKING CONDITIONS VDU

This job is no longer active and cannot be applied for.

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Patient Administration Officer The Lister Hospital

Patient Administration Officer
The Lister Hospital